Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be damaged or lost in transit. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at email@textilesnhome.com and send an image of your damaged item. If your return is accepted, we’ll send you another item in place of your damaged item or a refund.

You can always contact us for any return question at email@textilesnhome.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds

Products in the shipping process can only be exchanged. If it hasn't been shipped as of yet the product may be refunded. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Textilesnhome appreciates your patience!